Are people the greatest asset: talent management in SME hotels in Nigeria during the COVID-19 crisis
نویسندگان
چکیده
Purpose This paper aims to evaluate the approaches talent management (TM) in small- medium-sized enterprise (SME) hotels Nigeria during COVID-19 crisis drawing on resource-based view (RBV) of Strategy. Design/methodology/approach An interpretivist methodology was adopted, and 42 semi-structured interviews were undertaken with SME hotel owners, self-initiated expatriate (SIE) local workers Nigerian hotels. A thematic approach analysis identify key themes. Findings The findings highlight how owners’ reactive short-term TM have created problems pandemic as they are unable rely acquiring SIE fill skills gaps. Furthermore, failure capitalise expertise networks their current SIEs has resulted a lack knowledge sharing other employees. results strategies that do not offer differentiated balance flows achieve competitive advantage. Practical implications leaders should adopt more equitable values all rather than exclusively focusing SIEs. Employment contracts ensure responsible for training developing part networking RBV. Originality/value novel study focused within context COVID-19. show senior value above pursue strategy perpetuates status quo. acted catalyst recognise consider sustainable TM.
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ژورنال
عنوان ژورنال: International Journal of Contemporary Hospitality Management
سال: 2022
ISSN: ['0959-6119', '1757-1049']
DOI: https://doi.org/10.1108/ijchm-03-2022-0321